House Person

The hotel is seeking a Housekeeping Attendant to provide professional cleaning and guest service in a luxury hotel environment, supporting the overall guest experience and maintaining high standards of cleanliness.

Location: Bermuda

Responsibilities

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Responsible for cleaning guest corridors, rooms, balconies and other specific areas of the hotel as assigned
• Assist Room Attendants with vacuuming, deep cleaning guest rooms, and other duties as required
• Remove dirty linen, garbage and recyclables from guest rooms in a timely manner and processed accordingly
• Respond in a timely manner to guests’ special requests for miscellaneous items (i.e.: cribs, cots, extra towels etc.)
• Maintain required inventory levels in Housekeeping closets; including collection and distribution of clean linen, restocking paper supplies and amenities as required
• Ensure housekeeping equipment is cleaned and maintained
• Report any defects in guestrooms and surrounding areas to Royal Service and Housekeeping leadership in a timely manner
• Treat each and every Guest as a unique individual
• Anticipate Guests’ needs with thoughtful and personal touches
• Resolve Guest problems and never say “no” without offering an alternative
• Be an ambassador for the Brand, Hotel, Community and Colleagues
• Be guided by Fairmont core values; respect, integrity, teamwork and empowerment and accountability
• Following outlined procedures when performing housekeeping duties
• Participate in hotel committees
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
• Perform any other duties, tasks, and assignments within your department as required.

Requirements

• Previous housekeeping experience in a luxury hotel environment is an asset
• Must possess a strong work ethic and be able to work efficiently in a demanding, fast paced environment
• Must be physically fit and have the ability to stand, lift, push and pull for long periods during shift
• Excellent communication and organizational skills
• Knowledge of all hotel facilities and surrounding area is an asset
• Ability to work well under pressure