Houseperson

Houseperson at Mantra Charles, a hotel in Launceston, Tasmania, offering accommodation, meeting spaces, and Tasmanian cuisine, focused on delivering excellent guest service and supporting the housekeeping team.

Location: Launceston, Tasmania

Responsibilities

• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Assist with cleaning guest rooms and public area spaces as requested
• Handle chemicals and cleaning materials with safety, respect guest privacy and security, and promptly report maintenance issues
• Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about our property's amenities and features

Requirements

• Warm and welcoming communication style
• Attention to detail and efficient work habits
• Enjoys physical roles involving navigating the property and handling equipment
• Collaborates well with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays

Benefits

• ALL Heartist Membership with discounts on accommodation and food & beverage worldwide
• Family & Friends Discounts on accommodation, services, and events
• Accor Live Limitless (ALL) Loyalty Program to earn points and rewards
• Access to industry-leading training platforms like Accor Academy and Typsy
• Opportunity to build a global hospitality network with over 300,000 professionals
• Worldwide opportunities with over 400 hotels in the Pacific and more than 5,000 across 110 countries