IFS Training and Application Analyst EMEA

Seeking a detail-oriented, proactive professional to create and administer training artefacts for the IFS Cloud platform using ClickLearn, supporting system development, user training, data management, and system support.

Location: Italy

Responsibilities

• Create manuals, process documentation, and training materials using ClickLearn.
• Support the development and delivery of role-specific training materials for end users.
• Provide ongoing support and coaching to users.
• Act as a change agent to promote system adoption and engagement.
• Support user acceptance testing (UAT) and manage configuration-related test cycles.
• Ensure data accuracy and consistency across Service Management modules.
• Support the development of dashboards, reports, and KPIs using SQL queries and Power BI.
• Analyse large data sets for quality and accuracy to support data migration from older systems.
• Basic data analysis to identify usage patterns and feedback to identify training or configuration gaps.
• Optimize workflows, business rules, SLAs, and field technician processes.
• Translate business requirements into functional system configurations in collaboration with IT and business teams.
• Create and maintain basic system data.
• Participate in platform upgrades, enhancements, and new module rollouts.
• Monitor system performance, troubleshoot issues, and coordinate with IFS support and external partners as needed.
• Stay current with IFS Cloud updates, features, and best practices.

Requirements

• Bachelor’s degree or equivalent experience in Business, Information Systems, Engineering, or related field.
• Using ClickLearn to create, update, and distribute learning and guidance materials in multiple formats.
• Maintenance and administration of the ClickLearn materials and users.
• Supporting the configuration and development of process flows in core business systems, ideally IFS Cloud.