Inside Sales Team Leader

The Inside Sales Team Leader will lead a team responsible for converting inbound enquiries into qualified appointments, impacting client growth and sales performance across Australia. The role involves managing a team based in the Philippines, focusing on appointment setting and sales conversions.

Location: Remote (Philippines)

Salary: $40k–$70k

Responsibilities

• Develop, train, and coach inside sales representatives
• Conduct regular one-on-one coaching sessions, performance reviews, and sales training sessions
• Monitor and improve key performance indicators, including lead response times, appointment booking rates, and sales conversions
• Collaborate with marketing and field sales teams to improve handoffs
• Become an expert in Australia’s aged care system, home care funding, and The CareSide’s service offering to coach the team and improve sales

Requirements

• 2+ years of experience managing sales, SDR, BDR, or call centre teams
• Experience coaching sales representatives using KPIs and performance metrics
• Experience managing remote teams
• Strong understanding of consultative selling and buyer psychology
• Excellent verbal and written communication skills
• Ability to analyse data, identify bottlenecks, and improve processes