Intake Specialist (Full-Time)

NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. They address a global problem by providing online identification and management of OCD patients through teletherapy, tech tools, and communities.

Location: Remote (US)

Salary: $50,000

Responsibilities

• Conduct Elevated Consultative Intake Conversations: Make outbound calls to individuals seeking help, guiding them from a place of vulnerability to a place of action.
• Empathic Deep Listening & Value Messaging: Listen to highly sensitive accounts of OCD symptoms with an empathetic ear, and clearly articulate how NOCD’s specialized ERP therapy can help them regain control of their lives.
• Navigate Complex Objections: Confidently address common barriers to care (e.g., financial concerns, scheduling hesitations, fear of starting therapy) using advanced objection-handling techniques to keep the member moving forward.
• Drive Enrollment Conversions: Own the entire initial relationship with the goal of connecting the member to care and scheduling their first session by the end of the initial contact.
• Implement Feedback: Openly receive and rapidly implement regular coaching from leadership regarding call quality, metric tracking, and conversational delivery.

Requirements

• 1–3 years of experience in a consultative sales, enrollment, or high-stakes intake environment where you were measured against performance metrics/KPIs.
• Exceptional emotional stamina and the ability to pivot seamlessly from a deeply empathetic emotional conversation to a structured enrollment close.
• Superb communication skills—able to speak about complex mental health topics with authority, clarity, and warmth.
• Technologically nimble; able to manage multiple software platforms, scheduling systems, and communication channels simultaneously in a fast-paced startup environment.
• High School Diploma or GED required; Bachelor's degree in Psychology, Social Work, Communications, or a related field is strongly preferred.

Benefits

• Competitive salary and benefits package, including Medical, Dental, Vision, and a 401K plan with a Company Match.
• Employee Assistance Programs, including Mental Health, Wellness, Financial, Legal, and Pet Insurance.
• Generous PTO policy with 11 observed company holidays.
• 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees.

Additional Information

• Laptop and Equipment will be provided.
• Originally posted on Himalayas