Chat Representative

A customer-focused and detail-oriented Chat Representative role assisting customers via live chat with loan products, services, and application processes. Ideal for candidates with strong communication skills and customer service experience.

Location: Apopka, FL, USA

Salary: Not specified

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat.
• Provide information about loan products, eligibility requirements, application procedures, and repayment options.
• Assist customers with completing loan applications and resolving account-related questions.
• Verify customer information while maintaining confidentiality and compliance with company policies.
• Troubleshoot basic customer issues and escalate complex concerns to the appropriate department.
• Maintain accurate records of customer interactions in the company's CRM system.
• Meet established performance metrics, including response time, customer satisfaction, and quality standards.
• Stay up to date on company policies, products, and regulatory requirements.

Requirements

• High school diploma or equivalent (associate's or bachelor's degree preferred).
• Previous experience in customer service, live chat support, call center, or financial services is an advantage.
• Excellent written communication, grammar, and typing skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple conversations simultaneously.
• Basic computer proficiency and experience with CRM or chat software.
• Professional, empathetic, and customer-focused attitude.

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• Opportunities for career growth and advancement
• Supportive and collaborative work environment