Manager, Digital Production

Sephora is seeking a Manager, Digital Production (Loyalty) to lead the execution and delivery of digital loyalty experiences across their website and mobile apps, impacting beauty through innovative programs and seamless digital experiences.

Location: Remote (US)

Salary: $113,900.00 - $185,000.00 per year

Responsibilities

• Lead the end-to-end execution of complex digital initiatives across Sephora.com and mobile apps, ensuring high-quality launches and flawless client experiences.
• Manage and deliver digital experiences supporting Sephora's Loyalty programs, including Beauty Insider Challenges, Rewards Bazaar, Birthday programs, and Credit Card initiatives.
• Partner closely with Marketing, Creative, Product Management, Merchandising, IT, and Client Experience teams to execute strategic roadmap priorities.
• Oversee user acceptance testing (UAT), quality assurance (QA), troubleshooting, and launch readiness activities for digital initiatives.
• Serve as a subject matter expert on digital production tools, site standards, technical functionality, and execution best practices.
• Evaluate project feasibility, identify risks, recommend solutions, and drive mitigation strategies to ensure successful delivery.
• Manage content, promotions, and product configurations using CMS, PIM, promotion management, and workflow systems.
• Drive process improvements, operational efficiencies, and tool enhancements that improve team effectiveness and client experience.
• Monitor, troubleshoot, and resolve site, tool, vendor, and customer experience issues in partnership with cross-functional teams.
• Establish and maintain strong project documentation, status reporting, milestone tracking, and stakeholder communications.
• Balance multiple initiatives simultaneously while meeting launch timelines and business objectives.
• Manage and develop direct reports through coaching, feedback, mentorship, and performance management.
• Advocate for the client experience while balancing business goals, technical requirements, and operational constraints.
• Support ongoing platform enhancements and digital innovation initiatives that improve the overall Sephora client journey.

Requirements

• 4-6 years of experience in website operations, digital production, eCommerce, or related fields.
• Experience working within CMS, PIM, product management, promotion management, or similar digital content systems.
• Bachelor's degree or equivalent combination of education and relevant work experience.
• Previous people management experience or demonstrated leadership experience preferred.
• Strong understanding of digital production workflows, QA methodologies, and website functionality.
• Experience managing large-scale digital campaigns, promotional initiatives, and cross-functional projects.
• Excellent project management skills with the ability to prioritize competing priorities in a fast-paced environment.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Exceptional written and verbal communication skills with the ability to influence stakeholders at all levels.
• Proven ability to build strong cross-functional partnerships and navigate complex organizational environments.
• High attention to detail, accountability, and commitment to operational excellence.
• Experience using project management and collaboration tools such as Monday.com, Jira, or similar platforms.
• Proficiency with Microsoft Office Suite and digital workflow management tools.
• Comfortable working in ambiguous environments and adapting to changing business priorities.
• Understanding of eCommerce best practices, digital client journeys, and online customer experiences.
• Passion for beauty, innovation, and delivering exceptional digital experiences.

Benefits

• Health: Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth: We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• Balance: You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Growth: Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks: Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support: Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Additional Information

• Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category.
• Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
• Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws.