Manager, Legal Technology & Operations

Instacart is seeking a Manager, Legal Technology & Operations to lead strategic planning and execution of innovative technology and operational initiatives supporting the legal department and broader business functions, focusing on automation, cost savings, and scalable processes.

Location: Remote (Canada)

Salary: $122,000—$128,500 CAD

Responsibilities

• Lead strategic planning and execution of legal and business operations initiatives, with a focus on automating legal processes at scale — including Go-To-Market strategies, CPQ implementations and enhancements, and Ironclad support for new ad formats and retailer engagements.
• Own the design and deployment of efficient, customer-centric operational methods within our Contract Lifecycle Management (CLM) systems, ensuring cohesive cross-functional collaboration across teams including procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems.
• Drive technology innovation by identifying and evaluating emerging tools and trends, leading the successful implementation and ongoing optimization of legal technology systems, and resolving technical issues that impact operations.
• Implement procurement practices that generate cost savings in the contracting and review process — including Oracle, Zip, Salesforce and Workday integrations with CLM, and P2P merging with contract review workflows.
• Manage the eBilling system and adhere to Billing Guidelines; participate in RFPs and law firm evaluations to drive accountability and increase cost-savings across the legal department.
• Champion a transparent organizational culture by facilitating effective internal communication and advocating for the adoption of innovative processes across the business.

Requirements

• 5+ years of experience in legal operations, strategy & operations, or a related field, with demonstrated experience managing technology systems and cross-functional programs.
• Proven track record leading at least two end-to-end technology implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, etc.)
• Strong analytical and project management skills, with the ability to drive multiple complex initiatives simultaneously in a fast-paced, evolving environment.
• Excellent communication and stakeholder management skills, with direct experience collaborating across legal, finance, IT, and business teams.

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
• This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.
• Offers may vary based on many factors, such as candidate experience and skills required for the role.
• This role is eligible for a new hire equity grant as well as annual refresh grants.

Additional Information

• Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
• For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
• Read more about our benefits offerings at https://instacart.careers/taste-of-instacart/