Manager - MHE Technical Trainer

The Manager of MHE Technical Training at Kenco Logistics is responsible for developing, leading, and improving technical training programs for the material handling equipment service organization, overseeing curriculum design, delivery, and team management.

Location: Remote AL

Responsibilities

• Lead and develop a team of technical trainers, providing coaching, performance management, workload prioritization, and professional development.
• Design and implement the overall technical training strategy aligned with business objectives, service quality goals, and technician development needs.
• Partner with operations leadership to identify training needs based on performance data, service quality metrics, customer feedback, new equipment introductions, and business expansion plans.
• Oversee curriculum development using instructional design principles and adult learning methodologies, ensuring training content is technically accurate, and delivered through appropriate modalities including classroom instruction, hands-on labs, e-learning, virtual sessions, and on-the-job coaching.
• Identify opportunities for curriculum enhancement, delivery method refinement, or content reorganization based on evaluation data.
• Maintain deep technical knowledge of material handling equipment systems, staying current with manufacturer updates, emerging technologies, industry trends, and regulatory requirements.
• Collaborate with HR, Safety, and Operations teams to integrate technical training with broader talent development initiatives, safety protocols, quality programs, and performance management processes.
• Develop and maintain training infrastructure including learning management system administration, training documentation libraries, equipment and tool inventories, training facility management, and digital learning platforms.
• Provide strategic technical support for complex escalations, serving as a subject matter expert and resource for field technicians and leadership on challenging technical issues or customer situations.
• Perform other duties as assigned or as needed to support the training function and broader organizational objectives.

Requirements

• Bachelor’s degree in a technical field, education, business, or related discipline or equivalent experience.
• 6-8 years of progressive experience in technical training, including at least two years in a leadership or management role.
• Material handling equipment or related industrial equipment experience strongly preferred.
• Strong leadership and people management skills.
• Deep technical knowledge of material handling systems, including mechanical, electrical, hydraulic, and control systems.
• Excellent presentation and communication skills.
• Expertise in instructional design, curriculum development, and adult learning principles.
• Experience with writing and maintaining documentation such as user manuals and reference guides.
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Able to read and understand electrical and hydraulic system schematics.
• Project management capabilities.
• Proficient with Microsoft Office Suite.
• Ability to obtain MHE operator trainer certification.

Benefits

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks
• Employer Paid Holidays- 10 days

Additional Information

• This position is expected to travel approximately 50% - 75%.
• You will be required to have a valid passport to travel to Canada or Mexico.
• Kenco offers a supportive, professional environment and upholds principles of honesty, service, and continuous improvement.
• Kenco is an Equal-Opportunity Employer.