OSP Technician

The OSP Technician is responsible for troubleshooting, maintenance, construction, and repair of cable and telecommunications infrastructure, ensuring service quality and safety compliance.

Location: Mount Hartman, Grenada

Responsibilities

• Performs routine troubleshooting calls and reports troubleshoots to the plant through the distribution cable to the node to restore the customer's service.
• Performs Cumulative Leakage Index (CLI) ride-out; tracks; and repairs leakage in accordance with Broadcasting Commission and Spectrum Management regulations.
• Perform construction and construction maintenance duties such as splicing aerial, underground cable, and equipment to build or restore cable plant to system specification; splices and activates new cable plant as required.
• Performs RF test on basic and advanced cable test equipment. Must possess knowledge of calculating RF signal level losses and gains.
• Performs underground location of existing plant using system prints and cable-locating equipment to prevent cable damage and service interruptions.
• Repairs and/or replaces damaged aerial/underground plant and inspects, repairs, and/or replaces power supplies as necessitated.
• Reviews all requested services with the customer to ensure understanding and agreement.
• Determines acceptability of video, data, and voice services by reviewing television picture quality and PC and modem connections following any installation or work on cable services to provide the best possible service for the customer.
• Troubleshoots the forward and return path in the drop from the tap to the customer's equipment for multiple services.
• Responds to and repairs service interruptions during regular business hours, shift work, or when "on call" as required.
• Completes daily work order and SCCD tickets for each job by close of assigned duty.
• Inspects existing ground to ensure compliance with company requirements. Make referral installation of new ground as required to protect employees, customers, and equipment from damage.
• During normal day-to-day activities, namely, but not limited to, cleaning, maintaining, and stocking vehicles and equipment in preparation for daily responsibilities.
• Drives company vehicle in a safe and responsible manner.
• Reports the vehicle for repair or servicing when required and reports any accidents/incidents, losses, injuries, or property damage and/or customer impact immediately to the supervisor.
• Performs job in adherence with safety procedures as outlined by the company’s HSE standards.
• Promptly fulfills any administrative reporting requirements as necessary.
• Perform other duties as requested by the supervisor to achieve departmental goals and objectives.
• Performs any other duties ancillary to or related to the foregoing.

Requirements

• At least 2-3 years of prior experience with technical responsibilities related to the CATV and telecommunications services industries and experience in cabling and electrical installations.
• Professional certification (e.g., NCTI) or training in broadband cable systems is highly desirable.
• High School Diploma or equivalent
• Possess knowledge of electrical standards
• Valid driver’s license and satisfactory driving record are mandatory.