Patient Care Advocate - Remote

Rely Health leverages technology and AI-driven solutions to provide personalized healthcare support, reducing costs and improving outcomes across diverse communities in the US.

Location: Remote (US: Florida, Illinois, South Carolina, Minnesota, California)

Salary: $20–$24/hr depending on experience

Responsibilities

• Provide advanced coordination across multiple patient care pathways using AI tech-enabled workflows
• Establish relationships with and serve as primary point of contact for patients and their family or caretaker.
• Assist patients with digital forms and surveys, utilizing AI tools to streamline the process.
• Facilitate patient engagement through proactive outreach and digital communication tools.
• Clearly communicate the purposes and services available to patients, family members, and caregivers.
• Coordinate transportation into or out of a care setting.
• Maintain contact with client or hospital/clinic leadership for initiatives.
• Aid in customer service, patient experience, and relay feedback or issues.
• Investigate and resolve patient/provider inquiries and concerns.
• Ensure compliance with HIPAA and protect patient information.
• Develop expertise in insurance benefits and exclusions.
• Document all encounters and complete reporting.
• Enter detailed information into proprietary software.
• Disclose training, experience, and credentials.
• Analyze patient data to identify care gaps.
• Collaborate with AI tools for patient interactions.
• Meet KPIs including service levels, call volumes, adherence, and quality.
• Attend team meetings.

Requirements

• High school diploma or GED
• Experience in healthcare, home health, managed care, behavioral health, population health, or care coordination
• Experience in high-accountability remote operations environments
• Ability to maintain high productivity autonomously
• Experience working in a call center environment

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• LT/ST Disability and Life Insurance
• Technology reimbursement
• Paid time off (Vacation, Sick, Holiday)
• Paid Parental leave
• Professional development
• Technology Reimbursement

Additional Information

• Requires frequent use of telephone and computer.
• Prolonged periods of sitting at desk, computer work, and reading.