Payment Operations Specialist (Part-Time)

TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets, serving a large, active student base with a fully remote, globally distributed team. They are seeking a Payments Operations Specialist to manage the end-to-end student payment lifecycle, ensuring accuracy, efficiency, and a positive student experience.

Location: Remote

Salary: $600-$600

Responsibilities

• Manage and process student payments, ensuring accuracy across payment schedules, billing records, and partner systems.
• Support loan operations by reviewing eligibility requirements, coordinating documentation, and maintaining accurate records throughout the approval process.
• Maintain and validate payment data, reconcile transactions, and monitor enrollments to ensure data integrity across systems.
• Process and manage student documentation, including enrollment agreements, academic records, and other operational documents.
• Collaborate with internal teams to resolve payment-related inquiries, refunds, documentation requests, and operational issues.
• Handle payment operations workflows, including payment plan adjustments, program transfers, payment link generation, and issue resolution.
• Calculate, process, and communicate student refunds in a timely and accurate manner.
• Monitor recurring payment plans, proactively identifying and addressing payment issues to support a positive student experience.
• Contribute to the continuous improvement of operational processes, documentation, and team workflows.

Requirements

• 1+ year of experience in an operational role within an IT, SaaS, EdTech, or other technology-driven environment.
• Advanced English communication skills, both written and spoken.
• Advanced Excel skills, including complex formulas (e.g. XLOOKUP, INDEX/MATCH), data validation, reporting, and working with large datasets.
• Experience working with operational systems such as billing platforms, CRM tools, help desk systems, or data management tools.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and make data-driven decisions.
• Excellent attention to detail and a high level of accuracy when working with financial, operational, and student-related data.
• Ability to manage multiple priorities simultaneously while maintaining strong organization and time-management skills.
• Comfort working with routine operational tasks while continuously identifying opportunities to improve processes and increase efficiency.
• Ability to thrive in a fast-paced environment with changing priorities and incomplete information.
• Proactive mindset with a strong sense of ownership and accountability.
• Experience using collaboration and documentation tools such as Slack, Notion, or similar platforms.
• Strong interpersonal and stakeholder management skills, with the ability to collaborate effectively across different teams and functions.
• Interest in technology, online education, and digital products.
• Experience building or documenting operational processes is a plus.
• Familiarity with automation tools and workflow optimization is a plus.

Benefits

• Full-time remote collaboration.
• Compensation for part-time collaboration is 600 USD per month.
• A comfortable digital office with modern digital tools— Miro, Notion, Google Meet, etc.
• Growth opportunities as the product is expanding.
• Diverse and tight-knit team spread across Israel, Serbia, USA, Georgia, Armenia, and more.