Pharmacy Care Coordinator

Join Cencora as a healthcare customer service representative, providing support to patients and healthcare professionals, promoting drug compliance, and resolving pharmacy-related issues. This role is ideal for individuals with healthcare or call center experience who are detail-oriented and team-focused.

Location: Remote (within 50 miles of Louisville, KY or Carrollton, TX)

Salary: $21.00/hr

Responsibilities

• Answers and resolves patient inquiries within committed time frames.
• Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues.
• Promotes drug compliance.
• Reports all adverse events related to drug therapy and pharmacy care.
• Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties.
• Participates in administration of patient's pharmacy care plan.
• Troubleshoots and resolves patient and payer issues in a timely fashion.
• Works in a team-structured environment to provide support to other members of the healthcare team.
• Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team.
• Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed.
• Coordinates responses and resolutions with appropriate internal and external parties.
• Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.
• Performs related duties as assigned.

Requirements

• Requires a high school diploma and a minimum of two (2) years of experience in a healthcare related call center environment, physician's office or social service environment.
• Preferred education in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associates degree program or equivalent combination of experience and education.

Benefits

• We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.