Product Owner

Quavo is a leader in fraud and disputes management technology, providing cloud-based Disputes as a Service solutions for financial organizations. The company values innovation, AI, and delivering value to clients in the fraud and disputes industry.

Location: United States

Responsibilities

• Partner with other Product Managers to ideate, write and groom user stories for feature-driven projects and product work.
• Regularly communicate with the Product Lead potential blockers and product work status.
• Pair with Product Delivery Manager to anticipate necessary changes and tradeoffs to scope of work.
• Partner with Engineering to ensure clarity in requirements for software tickets.
• Manage, maintain and protect scope of product work to ensure timely, effective delivery of new and iterative functionality.
• Independently author Acceptance Criteria (AC) for user stories and software tickets, providing clear, self-sufficient documentation that enables developers and testers to implement and validate changes to our core product without requiring additional guidance.
• Develop deep subject matter expertise (SME) in assigned product areas, serving as the go-to resource for answering internal and external questions, providing internal training, and supporting team members on those product domains.
• Operate as an active, engaged member of a Scrum team—participating in sprint ceremonies including planning, daily standups, reviews, and retrospectives—while maintaining a high-velocity output in a demanding, fast-paced environment.
• Apply expertise in Regulation E and Regulation Z to ensure product features and requirements remain compliant with applicable consumer financial protection laws and card network rules.

Requirements

• A minimum of 5 years of experience in the Fraud and Disputes space, with demonstrated knowledge of consumer financial products and chargeback/dispute resolution processes.
• A minimum of 1-2 years of Agile experience.
• Understanding of Software Development Life Cycle.
• Experience working on SaaS products.
• Hold a relevant degree or equivalent proven practical experience.
• Experience working with collaborative stakeholders across the business.
• Attention to detail.
• Understanding of the tradeoffs process of product management.
• Demonstrated strength in personal leadership, driving results, and relationship-building.
• Excellent presentation, interpersonal and written/verbal communication skills (listening, verbal, and written) skills to tailor information and communication style to different audiences including senior leadership.
• Experience following a product roadmap.
• Track record of delivering results through influence and negotiation across all levels of the organization.
• Experience using data to identify insights and problem-solve and ability to switch seamlessly between strategic thinking and tactical execution.
• Intermediate to advanced knowledge of Microsoft 365, Zoom, employee engagement, and social media applications.
• Comfortable with autonomy and ambiguity; able to self-direct work and deliver results independently in a high-demand, fast-paced environment without close supervision.
• Active experience working on a Scrum team, including participation in sprint ceremonies (planning, standups, reviews, retrospectives) and backlog management.
• Hands-on experience working with major card networks, including Visa, Mastercard, American Express, and Pulse/Discover, including familiarity with network rules, dispute processes, and operational requirements.
• Extensive knowledge of Regulation E (electronic fund transfers) and Regulation Z (truth in lending), including how these regulations govern dispute handling, error resolution timelines, and consumer liability.
• Proven ability to independently write detailed Acceptance Criteria (AC) for software development tickets, communicating requirements with precision sufficient for developers and testers to execute without additional clarification.
• Demonstrated capacity to become a product Subject Matter Expert (SME) in specific functional areas, including the ability to train and support colleagues, answer detailed product questions, and serve as a knowledge resource for assigned product domains.

Additional Information

• Originally posted on Himalayas