Programme and Engagement Coordinator

Board Intelligence is a technology and advisory firm that enhances board effectiveness through AI-powered tools, evaluation frameworks, and advisory services, aiming to build better businesses and benefit society.

Location: Mauritius

Responsibilities

• Help manage the learning platform, including enrolments, uploading materials, and keeping content up to date
• Support the preparation and organisation of learning resources
• Monitor participant engagement and activity, identifying issues, trends, and opportunities to improve the learning experience
• Coordinate live sessions, including scheduling, sending invitations, and supporting delivery
• Support participant onboarding and ensure they have what they need throughout the programme
• Assist with post session follow up, including communications and materials
• Support communications with participants and alumni
• Help organise events and engagement activities
• Maintain shared resources and communication channels
• Track participant engagement and identify signals for renewal, alumni membership, or additional programme interest
• Maintain accurate tracking of participant and alumni engagement using internal systems or CRM tools
• Assist in preparing targeted outreach and follow-up communications for prospective and existing clients
• Support the promotion of learning pathways to a broader audience, helping to build awareness, drive engagement, and generate a strong pipeline of prospective participants and opportunities
• Provide administrative and coordination support across projects
• Work closely with colleagues in different time zones to keep programmes running smoothly
• Take initiative to improve processes and solve problems as they arise
• Support ad hoc priorities as required in a fast-moving environment

Requirements

• Around 1 to 2 years of professional experience in an administrative, coordination, or client facing role
• Strong organisational skills and attention to detail
• Clear and professional written and verbal communication
• A proactive approach and willingness to learn
• Ability to manage multiple tasks and meet deadlines
• Comfortable working with international teams and different time zones
• Exposure or experience in a sales environment is advantageous

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus