Remote Bilingual Customer Service Representative (English/French) (Ottawa, ON, C

NTT DATA is committed to attracting and growing talent in an inclusive environment where employees can belong, make a difference, and work with global clients and partners.

Location: Open to residents of Alberta, Manitoba, New Brunswick, and Nova Scotia

Salary: $16.20 - $18.50/Hour

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• Respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and input data for call history, send messages to third parties, and initiate customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on data use.

Requirements

• Strong written and verbal skills in both English and French.
• Demonstrated passion for customer satisfaction and prior experience is an asset.
• Experience in an interactive customer service environment.
• Related experience in food and/or retail industry considered an asset.
• Strong communication skills, including typing, spelling, and grammar.
• Ability to implement change efforts.
• Ability to learn new skills/concepts quickly and accurately.
• Advanced knowledge of PCs and system navigation.
• Positive attitude and ability to get along with others.
• Professional, empathetic, and caring conversational style.
• Tact and diplomacy in handling customer interactions.
• Ability to resolve complex and sensitive customer complaints/inquiries.
• Ability to work all required shifts.

Benefits

• Barrier-free learning with self-learning tools.
• Inclusive, global work environment.
• Opportunities to make a difference for clients, colleagues, and communities.
• Exposure to Fortune 500 clients and global technology partners.
• Work with a diverse network of over 40,000 colleagues across 57 countries.

Additional Information

• This job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.
• The role is a full-time remote position with working hours from Monday to Sunday, 8:00am - 12:00am EST.
• Candidates must meet specific home office requirements, including high-speed internet, a private workspace, Ethernet connection, and compatible mobile OS.