Remote Technical Support Representative (Seasonal)

A remote technical support representative, also called a remote service agent, to provide technical support via phone and chat for clients across Canada, supporting troubleshooting, repairs, and product use.

Location: Remote (Canada)

Salary: B.C. hourly pay rate: $18.85 - $19.85; P.E.I. hourly pay rate: $17.25 - $18; Ontario hourly pay rate: $19.35 - $19.50

Responsibilities

• Identifying and recommending solutions based on customers’ needs
• Facilitating product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software
• Tutoring clients on the proper use of their products
• Completing training to continuously improve the client experience

Requirements

• 1+ years of call center or help desk experience
• Experience in troubleshooting and/or repairing devices
• Completion of high school diploma or equivalent
• Verbal and written proficiency in English
• Ability to work 24+ hours per week over 4 to 5 shifts

Benefits

• Remote work environment from anywhere in Canada
• Competitive wages
• Employee discounts on tech
• Supportive team culture
• Opportunities to build new skills

Additional Information

• Home office must be private and quiet, not in living room
• Home office equipment includes computer with monitor, speakers, antivirus software, high-speed internet, USB or 3.5mm headset, webcam