Sales Operations Analyst | Permanent WFH | Night Shift

The Sales Operations Analyst role involves supporting sales processes, coordinating with vendors and sales teams, and generating sales reports. It is suitable for motivated, responsible individuals with experience in sales support or customer service, and excellent communication skills.

Location: Remote (Philippines)

Salary: ₱45,000/month (including 10% night shift differential)

Responsibilities

• Facilitate communication and coordination between Sales Reps on monitoring orders, updates, and status.
• Assist Sales Reps on creating quotes for clients, requesting quotes from vendors, and placing orders.
• Monitor, troubleshoot, modify, and notify concerned departments of any problems that impede an order's prompt and effective processing.
• Liaise with vendors, sales reps, management, and purchasing teams on issues concerning orders and stock availability.
• Collate and generate daily summary of sales and backorder reports for Sales Management and Directors.
• Ensure compliance with company policies, procedures, and regulatory requirements related to sales operations, data privacy, and confidentiality.
• Identify opportunities for process improvements and efficiency gains within the sales organization, and work with stakeholders to implement changes.

Requirements

• 3 - 5 years of experience in sales support, customer service, or a related field.
• Impeccable verbal and written English skills.
• Quiet, dedicated home office space and reliable, high-speed internet connection.
• Customer-centric mindset with the ability to understand customer needs, provide solutions, and ensure a positive customer experience.
• Proficiency in Microsoft Office Apps (Word, Excel, PowerPoint).
• Keen attention to detail and the ability to learn from mistakes for continuous improvement.
• Exceptional self-motivation with the ability to manage and prioritize multiple projects.
• Ability to collaborate effectively with cross-functional teams, including sales, finance, operations, and other stakeholders.

Benefits

• Brand New Work from Home Equipment (laptop, desktop monitor, headset)
• Mandatory government benefits + 13th month pay
• HMO (medical & dental) + 1 dependent
• 15 days of paid time off (PTO) each year
• Birthday Leave
• Year-End Bonus

Additional Information

• The salary already includes a 10% night shift differential.
• Candidates with more relevant experience may receive higher compensation.