Senior Enterprise Relationship Manager

BlackCloak is seeking a highly motivated and experienced Senior Enterprise Relationship Manager to join their team. The role involves managing enterprise client relationships, ensuring client satisfaction, retention, and success in cybersecurity services.

Location: Remote (US)

Salary: $120k–$130k

Responsibilities

• Develop and maintain strong relationships with enterprise clients, serving as the main point of contact for their cybersecurity needs.
• Understand clients’ business objectives and proactively identify opportunities to deliver value and enhance their cybersecurity posture.
• Collaborate with the sales, delivery and security teams to ensure seamless onboarding and implementation of BlackCloak solutions.
• Provide ongoing support and consultation to clients, ensuring they maximize the value of our services.
• Monitor client accounts and analyze data to identify potential issues and recommend solutions.
• Prepare and deliver regular reports and performance reviews to clients.
• Act as an advocate for clients within the company, ensuring their needs are met and addressing any concerns.
• Unify the customer journey, ensuring a seamless and consistent experience for clients, while also providing value to the customer champion who advocates for our services within their organization.
• Demonstrate creative problem-solving abilities and maintain a “can-do” attitude, finding innovative solutions to challenges and actively contributing to the improvement of our customer success processes.
• Stay up-to-date with industry trends and cybersecurity best practices to provide expert guidance to clients.
• Collaborate with cross-functional teams to resolve client issues and improve the overall customer experience.

Requirements

• Bachelor’s degree in a relevant field; advanced degree is a plus.
• 5+ years experience in a customer success or account management role, ideally with a focus on enterprise clients.
• Strong understanding of cybersecurity concepts and technologies.
• Exceptional communication and interpersonal skills.
• Ability to analyze data and draw meaningful insights to drive client success.
• Self-motivated, results-oriented, and able to work independently.
• Excellent problem-solving and decision-making abilities.
• Exceptional organizational and time management skills.
• Willingness to travel to meet with clients when necessary.
• Previous experience working with high-net-worth individuals or executives.

Benefits

• 100% Remote Company, within the USA
• Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
• Health Savings Account with company contribution for eligible medical plans.
• Flexible Vacation Plan
• 10 Paid Company Holidays
• 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
• 401k with Traditional and Roth options, including employer match.
• Company Equity
• Paid Parental and Pregnancy Recovery Leave
• Company and team off-sites and virtual events throughout the year
• Home office stipend