Senior Manager

DXC Technology is seeking a Senior Manager to lead the delivery of complex, enterprise IT services for global clients, blending strategic program leadership with hands-on client engagement to drive business value through modernization, cloud, security, data, and application services.

Location: France, Saudi Arabia

Responsibilities

• Lead and coordinate multiple IT services teams across applications, infrastructure, and support to ensure aligned delivery against strategic objectives and defined SLAs.
• Manage and deliver complex programs and multi-project portfolios from initiation through closure, ensuring on-time, within-budget delivery and measurable business outcomes through standardized governance and stage gates.
• Oversee budget planning, forecasting, and financial controls for IT services, optimize spend, track variances, and provide ROI analysis to executive leadership.
• Establish and maintain strong stakeholder relationships with executive sponsors, business units, and vendors; provide transparent status updates, manage expectations, and secure alignment on priorities.
• Identify, assess, and mitigate project and operational risks; develop and implement risk response plans, control activities, and contingency measures, with regular risk dashboards.
• Mentor and develop team leaders and engineers across multiple teams; establish coaching, career development plans, and succession planning to build capability and retention.
• Lead continuous improvement across service delivery by introducing ITIL-aligned processes, optimizing incident, change, problem management, and service continuity; implement metrics to drive performance.
• Drive vendor and contract management for third-party service providers; negotiate terms, monitor performance against service levels, and manage escalations.
• Ensure compliance with security, privacy, and regulatory standards across IT services; implement control frameworks and conduct regular audits.

Requirements

• Bachelor's degree in a relevant field, with a preference for advanced degrees.
• 8+ years of experience in enterprise IT services, including 3+ years in a leadership role overseeing cross-functional, matrixed teams.
• Success delivering multi-faceted programs involving cloud adoption, digital transformation, data and analytics, cybersecurity, or application modernization.
• Strong program and project management capabilities, including experience with PMO governance, risk management, and business outcome realization.
• Excellent communication and negotiation skills, with experience in senior client interaction.
• Certifications such as PMP, PgMP, ITIL, or relevant cloud certifications are a plus.
• Global perspective, comfort with virtual and distributed teams, and willingness to travel.
• Ability to operate with a bias toward action, influence without direct authority, and demonstrate resilience.