Senior Product Designer

HappyCo is a values-driven company based in Canada, offering a flexible and supportive culture. They are hiring a Senior Product Designer to own and deliver impactful web experiences, working end-to-end in collaboration with product and engineering teams.

Location: Canada

Responsibilities

• Own a defined product area end‑to‑end, from problem framing and discovery through to delivery, measurement, and iteration.
• Work backwards from real customer problems, developing a deep understanding of user workflows, constraints, and decision‑making contexts.
• Identify and prioritize high‑leverage problems, articulating why they matter for customers, the business, and long‑term product quality.
• Translate complex, ambiguous problem spaces into clear hypotheses, design principles, and scalable solutions.
• Design, test, and ship high‑quality web experiences, including flows, information architecture, interaction models, and polished UI.
• Apply strong systems thinking across workflows, roles, permissions, and data models to ensure solutions scale and remain coherent.
• Make deliberate trade‑offs between usability, speed, quality, and technical constraints, and clearly communicate those decisions.
• Call out when technically impressive or elegant solutions are misaligned with customer value, usability, or business outcomes.
• Measure the impact of your work using qualitative and quantitative signals, validate outcomes with customers where possible, and iterate based on what you learn.
• Run timely, pragmatic research including interviews, usability testing, and lightweight validation loops as part of everyday product work.
• Bring real customer context – quotes, workflows, edge cases, and observed behaviours – into product and design discussions.
• Synthesize customer insights into clear patterns and themes, not just isolated findings.
• Act as an evidence‑backed voice for the customer in cross‑functional conversations.
• Create lightweight, repeatable ways for teams to stay close to customers, even when direct access is limited.
• Design AI‑assisted experiences that help users proactively explore data, surface insights, and make better decisions.
• Shape agentic workflows, conversational interfaces, and voice‑enabled interactions where they meaningfully improve outcomes.
• Translate complex AI capabilities into understandable, controllable, and trustworthy user experiences.
• Define appropriate guardrails, affordances, and fallbacks so AI‑powered features remain usable and reliable.
• Partner closely with Product Managers and Engineering Leads to shape problem definitions, scope work, and sequence delivery.
• Collaborate with Engineers to ensure designs are feasible, performant, and thoughtfully implemented.
• Work with Design Leadership to align on quality, product experience principles, and design standards.
• Adhere to, uphold, and actively champion HappyCo’s design system to ensure consistency, quality, and scalability across products.
• Participate actively in critiques, maintaining a high bar for craft, clarity, accessibility, and usability.
• Contribute to documentation, shared patterns, and ways of working that improve team effectiveness.

Requirements

• Strong product judgment and a track record of delivering consistently high‑quality design solutions in complex product environments.
• Typically 5–8 years of experience designing and shipping web‑based SaaS, B2B, or enterprise products with real users at scale.
• A portfolio demonstrating end‑to‑end ownership, including problem framing, exploration, execution, and measurable impact.
• Good judgment around when to go deep on research vs when fast validation is sufficient, balancing rigor with pace, and familiarity with using research platforms (e.g. Great Question or similar) to manage recruitment, insights, and follow-up.
• Proven ability to work autonomously on ambiguous problems, identify what matters most, and move work forward without excessive direction.
• Experience designing data‑dense, information‑rich interfaces such as dashboards, tables, filters, comparison views, or reporting tools.
• Strong systems thinking, with the ability to reason across workflows, roles, permissions, and interconnected product surfaces.
• Comfort making trade‑offs between quality, speed, and technical constraints, and clearly articulating those decisions.
• Fluency with modern design tools and workflows (Figma, prototyping, design systems, documentation).
• Clear written and verbal communication skills, with the ability to present work and rationale to cross‑functional partners.
• Willingness to collaborate across time zones, including working later in the afternoon or early evening to partner effectively with Australia‑based colleagues.

Benefits

• Make an Impact: Your work will reach millions of residents and thousands of property teams.
• Culture of Craft: We care deeply about design quality, user impact, and creative exploration.
• High Autonomy, High Support: You’ll be trusted to lead and supported to grow, with mentorship when you want it.
• Flexibility & Work-Life Balance: We offer hybrid and remote-friendly policies with flexible hours.
• Growth & Learning: Access to training, mentorship, and opportunities to grow your skills.

Additional Information

• Founded in 2011, HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform.
• The company emphasizes an inclusive, supportive culture driven by core values such as Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed, and Kaizen.
• HappyCo is committed to diversity, equity, and inclusion, welcoming applicants from all backgrounds and providing accommodations for individuals with disabilities.