Senior Salesforce Service Cloud Developer

Virtasant is a global technology services company with a network of over 4,000 technology professionals across 130+ countries, specializing in cloud architecture, infrastructure, migration, and optimization for enterprise clients.

Location: Latin America

Responsibilities

• Troubleshoot and resolve production issues, including SSO/integration challenges
• Burn down hypercare defects and stabilize the platform
• Lead hands-on development across Service Cloud
• Improve technical quality, scalability, and maintainability
• Work on core Service Cloud capabilities like case lifecycle, SLAs, Omni-Channel, chat, and notifications
• Support portal development (front-end + back-end) and broader integrations (e.g., SAP, Cloudflare/WAF)

Requirements

• Strong Salesforce Service Cloud experience (dev + config)
• Deep Apex and solid object-oriented fundamentals (e.g., dependency injection, inheritance)
• Ability to read/debug complex code and troubleshoot across systems
• Hands-on builder mindset (not a pure architect or configurator)
• Experience with LWC and core Service Cloud features

Benefits

• Long-term, no-end-date Independent contractor agreement
• Totally remote, full-time (40h/week) (but candidates must be located within Latin America)
• Work hours - 8 hours, US Eastern time office hours preferred, other US time zones can be considered
• Payment in USD, biweekly or monthly - your choice

Additional Information

• This role is for candidates based in Latin America only. Please do not apply if you live elsewhere in the world.
• The recruitment process includes multiple interviews and aims to be efficient.