Service Desk Agent With Spanish&Portuguese (Bucuresti, B, RO)

NTT DATA is seeking a Service Desk Analyst with fluency in Spanish and Portuguese to provide remote IT support, assisting users with hardware, software, and network issues, primarily in Romania.

Location: Romania

Responsibilities

• Manages customer interactions & records reported issues in the ITSM
• Identifies issues, apply fixes and investigate root causes using internal instructions
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
• Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements

• Fluency in Spanish and Portuguese
• Good command of English
• Excellent communication and customer service skills
• Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Flexibility to work shifts if required (M-F business hours – no night or weekend shifts)