ServiceNow Change Manager

Seeking a change management consultant with experience supporting ServiceNow implementations to provide change management support and best practices during platform deployment.

Location: France

Responsibilities

• Provide hands-on change management support to ServiceNow implementations.
• Define change purpose, overview, activities, and action plans.
• Identify key stakeholders and impacts.
• Sequence change activities with project timelines.
• Build initiative-level Change Story.
• Create kick-off materials for impacted groups.
• Develop change risk and mitigation plans.
• Communicate change to end-users through various engagement activities.
• Conduct stakeholder readiness assessments.
• Facilitate and support end-user training and platform demos.
• Help teams understand how to use ServiceNow effectively.
• Collect adoption metrics and user feedback.
• Participate in Hypercare and collect data on change KPIs.

Requirements

• Knowledge of ServiceNow platform.
• Experience supporting ServiceNow modules such as Customer Service Management, Case Management, and Risk Management.
• Developed and implemented change management plans for digital transformation projects.
• Workshop facilitation skills.
• Complex stakeholder management skills.

Additional Information

• Support and upskill client’s internal change management team on best practices for ServiceNow implementations.
• Experience working with services or federal crown corporations is a plus.