ServiceNow Practice Lead

We are seeking a ServiceNow Practice Lead to serve as the architect and leader of our ServiceNow platform, responsible for strategic development, implementation, and management across the organization.

Location: Portugal

Responsibilities

• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.
• Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
• Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.
• Develop and implement best practices for ServiceNow governance, security, and optimization.
• Ensure seamless integration of ServiceNow with other enterprise applications and systems.
• Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.
• Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements.
• Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support.

Requirements

• Proven experience with ServiceNow as an architect or team leader.
• Strong expertise in ServiceNow ITSM, CSM and HRSD platform development, configuration, and administration.
• Strong understanding of ITIL best practices and ITSM and HR processes.
• Knowledge of ServiceNow NowAssist AI (advantage).
• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable.
• Leadership skills with experience managing technical teams.
• Excellent communication and collaboration skills.
• Good English level.

Benefits

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact.
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits.
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work.
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry.
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme.
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Additional Information

• This role may require security clearance for customer projects and access to sensitive data. Background checks may be conducted post-offer, in accordance with local laws, to include criminal record, right to work, personal identification, and work history.