Solutions Engineer 1

The Solutions Engineer 1 at Comcast Business provides technical support and solution engineering expertise for network and communication solutions, working with sales teams and customers to deploy and maintain complex solutions, primarily focusing on VoIP, data networking, SDWAN, and SASE.

Location: Remote (US, East Coast)

Salary: $72,832.83–$126,499.13/yr plus targeted commission of $35,000

Responsibilities

• Provide solution engineering support for field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives.
• Responsible for lifecycle sustaining engineering support (discovery, solution, and proposal).
• Handle moves, adds, and changes (MACD).
• Provide sustaining engineering support for large complex solutions.
• Support activities related to account development.
• Capture customer technical requirements and translate to internal architecture templates.
• Work with the product team on new product requirements, integrations, and defect resolution.
• Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments.
• Work with customers to address issues and resolve problems both pre & post-production.
• Drive continuous technical improvement both internally and with customers.
• Cultivate and drive technical decisions with customers to design or improve technical solutions.
• Oversee technical implementation for customer deployment projects.
• Participate in client implementation planning and related activities to ensure seamless integration of Comcast Business Global services.
• Provide technical responses for RFIs, RFQs, and RFPs.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, punctual attendance, including working nights, weekends, and overtime as necessary.
• Perform other duties as assigned.

Requirements

• 3+ years of experience as a telecom Solutions Engineer or related role.
• Strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, SNMP, BGP, OSPF, QoS).
• Experience with SDWAN and SASE design principles.
• Proven ability to work independently and lead projects.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Reside on the East Coast of the US and able to travel up to 25% annually.

Benefits

• Base pay within $72,832.83 - $126,499.13 range, depending on experience.
• Targeted commission of $35,000 with potential for upside.
• Comcast provides comprehensive benefits supporting physical, financial, and emotional well-being.

Additional Information

• Role is virtual with up to 25% travel.
• Candidate should reside in the Eastern Standard Time Zone (EST).