DigitalGeniusEngineering

Solutions Engineer

RomaniaPosted 21 days ago

A Solutions Engineer at DigitalGenius works in post-sales, partnering closely with Product and Customer Success Managers to design, implement, and optimize AI-driven customer service solutions for clients. They act as the technical owner of customer implementations, ensuring solutions are scalable, secure, and aligned with both business goals and product capabilities.

Location: Romania

Responsibilities

Translate business requirements into scalable technical solutions using the DigitalGenius platform
Configure workflows, integrations, and automation logic
Design and implement APIs and third-party integrations
Lead technical onboarding and implementation projects
Ensure timely and high-quality go-lives
Troubleshoot complex technical challenges across systems
Work closely with CSMs to align technical delivery with customer outcomes
Advise customers on best practices, scalability, and optimization
Support strategic expansions and advanced use cases
Provide structured feedback to Product based on customer needs
Identify feature gaps and contribute to roadmap discussions
Participate in beta testing and product validation initiatives
Continuously improve automation performance and AI accuracy
Proactively identify opportunities for process improvements
Contribute reusable assets, documentation, and internal best practices

Requirements

Strong API + integration experience (building + debugging): Comfortable with Postman, JSON, webhooks, auth (tokens/headers/OAuth), pagination, error handling, and troubleshooting unexpected API behaviour.
Automation / workflow mindset: can translate business requirements into reliable flows, including edge cases, data mapping, and clear decision logic.
Python required: hands-on experience writing and shipping Python used by others (integrations, automation scripts, services, internal tools). Able to explain design choices and how you tested/debugged it.