Solutions Engineer

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, is seeking a Sales Engineer to provide technical solutions, support pre-sales activities, and contribute to product development and customer relationships in the cybersecurity field.

Location: United Kingdom

Responsibilities

• Provide solutions to complex technical issues in the pre-sales capacity
• Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Trend Micro software products
• Channel feature requests to Product Management to enhance Trend Micro products with new features that address customer needs
• Participate in alliance projects including building vendor and customers relationships
• Participate in Trend Micro beta testing programs including internally testing products in alpha and beta phase
• Must be able to provide software/network troubleshooting on complex technical issues
• Maintain and expand working knowledge of current and beta (non-released) Trend Micro products
• Assist in development of the Knowledge Base
• Provide product trainings upon request
• Share best practices with other SEs to enhance the quality and efficiency of the other members
• Contribute to building the SE Readiness Program and develop Subject Matter Expertise in assigned products and solutions
• Must be able to travel regionally (about 30-35%) and perform sales presentations, marketing and user group events, and emergency on-site support to customer locations
• Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products in the pre-sales context

Requirements

• Strong interest and enthusiasm for cybersecurity and a desire to develop a career in Sales Engineering
• Experience within Cyber Security as an architect, developer, network or systems engineer, or similar, is a plus
• 3+ years SE experience and/or professional services experience
• 3+ years’ experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)
• Experience working with multi-cloud environments such as AWS, Azure, or GCP
• 2+ years SOC or IR Experience is an advantage
• Certifications such as CEH, Security+, CISSP, AWS Certifications are desirable
• Experience and understanding of Cloud architectures, security incidents, network administration, and management of security solutions including endpoint/server, web filtering, email filtering, and IPS
• Experience with Python, PowerShell, Bash
• Effective time management skills
• Strong verbal and written communication skills, customer service, account management, and negotiation skills