Staff Product Manager, Member Experience

Clover Health is hiring a Staff Product Manager to lead member engagement and trust initiatives, focusing on building personalized, AI-driven member experiences to improve health outcomes and operational efficiency.

Location: Remote - USA

Salary: $200,000–$230,000/yr

Responsibilities

• Assume accountability for team outcomes, articulate vision and strategy for member experience and trust, and define metrics to assess progress.
• Identify and champion strategic initiatives to optimize member trust, activation, and retention, making resource and investment decisions.
• Serve as subject matter expert on member engagement, understanding member needs, touchpoints, vendor landscapes, and regulatory constraints.
• Run an outcome-driven team, align around outcomes, remove blockers, launch, measure, and iterate.
• Facilitate technical and architecture discussions with engineering on web/mobile stacks, messaging gateways, identity & authentication, and API integrations.
• Own instrumentation, experimentation, funnel metrics, and data-driven product decisions.
• Drive vendor selection, management, and migration from legacy systems.
• Build AI-forward member experiences with safe, explainable, and measurable AI features.
• Mentor and influence peers across product and the broader organization.

Requirements

• Minimum of 8 years of product experience with a track record of shipping complex, cross-functional programs.
• At least 4 years of experience building reliable, multi-channel consumer-facing platforms.
• Recent hands-on experience with AI/LLM-driven product experiences and engagement patterns.
• Comfortable owning technical tradeoffs, discussing architecture, and making pragmatic decisions with engineers.
• Proficient with SQL and data analysis, experienced with experimentation and A/B testing.

Benefits

• Competitive base salary and equity opportunities.
• Performance-based bonus, 401k matching, and regular compensation reviews.
• Comprehensive medical, dental, and vision coverage.
• Mental health resources, No-Meeting Fridays, flexible time-off, and remote-first culture.
• Learning programs, mentorship, professional development funding, and performance feedback.
• Employee Stock Purchase Plan (ESPP), reimbursement for office setup, monthly stipends, paid parental leave, and more.

Additional Information

• This is a senior individual-contributor role operating autonomously.
• The role involves collaboration with engineers, analysts, security/compliance, operations, and executive leadership.
• Success is measured by improved member engagement, trust, and operational metrics, with AI features in rollout.