Staff Quantitative User Researcher

Mozilla is a non-profit-backed technology company focused on building open-source software and shaping the future of the internet. The company values diversity, innovation, and user privacy.

Location: Remote (Canada)

Salary: $115,000—$153,000 CAD (Canada Tier 1 Locations)

Responsibilities

• Own strategic, end-to-end quantitative research initiatives from scoping business needs and designing surveys to synthesizing data and communicating actionable recommendations to influence product decisions.
• Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to develop a research roadmap, identify high-impact research opportunities, and align insights to business priorities.
• Champion user-centered decision-making by embedding quantitative research into product strategy, advocating for user needs, and influencing leaders across functions.
• Analyze and translate complex data sources (e.g., surveys, behavioral data, and market intelligence) to build cohesive, evidence-based perspectives on user experience and audience insights.
• Help elevate the quantitative research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox.

Requirements

• 7+ years of experience in a user, product, or market research setting or similar, with a strong focus on quantitative research.
• Extensive experience leading survey research across the product development lifecycle, using quantitative insights to measure and influence product and business decisions.
• Deep expertise in empirical survey methods (e.g., planning, sampling, weighting, statistical analysis) and applications (e.g., product needs, audience understanding, tracking studies, concept testing, panel surveys, intercept surveys).
• Highly proficient in R for statistical programming and analyzing survey data.
• Experience using SQL to integrate behavioral data with survey responses to tell a cohesive user-focused story.
• Demonstrated ability to craft compelling narratives using quantitative data and visualizations.
• Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact.
• Experience collaborating with qualitative researchers to enable mixed methods research designs and roadmaps. Hands-on qualitative research experience is a bonus.
• Strong judgment in balancing research depth and speed, delivering insights that are both actionable and impactful for product and business decisions.
• Collaborative and influential communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights.
• Commitment to our values: Welcoming differences, Being relationship-minded, Practicing responsible participation, Having grit.

Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team.
• Rich medical, dental, and vision coverage.
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute).
• Quarterly all-company wellness days where everyone takes a pause together.
• Country specific holidays plus a day off for your birthday.
• One-time home office stipend.
• Annual professional development budget.
• Quarterly well-being stipend.
• Considerable paid parental leave.
• Employee referral bonus program.
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)