Task Support Advocate

Taskrabbit is a marketplace platform that connects people with Taskers for home to-do’s, promoting innovation, inclusion, and a collaborative culture. The company values hard work, community, and creating opportunities for earning income on one's own terms.

Location: Remote (Poland)

Salary: 78,000 PLN per year

Responsibilities

• Understand the business requirement for each programme and implement SOPs.
• Take notes and suggest improvements.
• Address and solve user issues via live channels while exceeding KPIs.
• Manage time effectively to make relevant phone calls.
• Build trust and provide exceptional experience to stakeholders.
• Stay organized and informed of SOPs and programme changes.

Requirements

• Great people skills.
• Minimum 6 months of customer service or contact center experience.
• Excellent customer service skills: empathy, courtesy, kindness, efficiency, confidence, helpfulness.
• Strong time management and pride in work.
• Excellent typing and navigation skills.
• Strong written and verbal communication skills, with good grammar and spelling.
• Ability to articulate persuasively over the phone.
• Critical thinking and problem-solving skills.
• Interpersonal skills and openness to new ideas.
• Resilience and persistence, especially in cold calling or rejection.
• Ownership and problem-solving ability.
• Full-time availability (40 hours/week).
• Fluency in English.
• Eligible to work in Poland, no relocation support.

Benefits

• Base pay of 78,000 PLN annually.
• Employer-paid health insurance.
• 401k match with immediate vesting (US employees).
• Generous and flexible time off, including 2 company-wide closure weeks.
• Product stipends, wellness, productivity, and education stipends.
• IKEA discounts.
• Reproductive health support.
• Benefits vary by country.

Additional Information

• Hybrid work model with flexibility and in-person connection.
• Supportive, talented, and diverse team.
• Commitment to diversity and inclusion.
• Equal opportunity employer, non-discrimination policy.
• Inclusive community, breaking systemic barriers.
• Thoughtful interview process conducted via taskrabbit.com domain.