Technical Support Consultant

SupportYourApp is hiring a Customer Support Consultant to provide first-line support to customers via chat, calls, and emails, troubleshooting basic technical issues in a multicultural and multilingual environment.

Location: Remote

Responsibilities

• Provide first-line support to customers via chat, calls, and emails.
• Troubleshoot basic technical issues.

Requirements

• Excellent English communication skills (C1 for both spoken and written).
• Experience using Zendesk.
• Basic troubleshooting skills.
• At least 6 months experience in customer support.

Benefits

• Flexible schedule.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time.
• Internal health policy.
• Responsive leadership interested in your development.
• Greenhouse conditions for self-development.
• Culture built on trust, with no time-tracking requirements.

Additional Information

• Originally posted on Himalayas