Technical Support Engineer

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. The company is recognized as a leader in identity security, serving Fortune 500 companies and government institutions.

Location: UK (residency required)

Responsibilities

• Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions
• Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA)
• Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs)
• Identify, debug, and troubleshoot break-fix issues through to full resolution
• Respond to and resolve issues within agreed service-level agreements (SLAs)
• Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings
• Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency

Requirements

• Strong domain expertise in Identity and Access Management (IAM)
• Hands-on experience configuring and deploying IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM
• Experience invoking REST/SOAP web services using tools like Postman
• Database experience, including SQL and database operations
• Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy)
• Working knowledge of operating systems such as Linux, Unix, and Windows
• Prior experience with integrations and provisioning workflows across enterprise target systems
• Experience working with global customers and a customer-first mindset
• Excellent written and verbal communication skills
• Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions

Additional Information

• This role is classified as a Reserved Post due to UK Government project requirements.
• Candidates must undergo National Security Vetting (NSV) and Security Check SC level clearance.
• Applicants must have been resident in the UK for at least 5 years prior to application.
• Candidates will need to provide documentation verifying their Right to Work in the UK and British Citizenship.
• Thorough BPSS checks will be conducted as part of the vetting process.
• The role involves adherence to various security and privacy policies.
• Saviynt offers growth opportunities in a dynamic, high-growth environment.