Track & Trace Operator

A role for a detail-oriented and organized individual to monitor shipments, communicate with drivers and brokers, and ensure timely delivery updates in a logistics team.

Location: Remote

Responsibilities

• Manage and monitor approximately 20 active units/trucks daily
• Dispatch drivers after loads are booked
• Track shipments and provide accurate status updates
• Communicate with brokers and customers via email and phone
• Send PODs (Proof of Delivery), location updates, and other required shipment information
• Maintain strong communication with drivers regarding pickup and delivery status
• Work within transportation management systems and tracking platforms
• Use Samsara tracking links, Sylectus, and Full Circle TMS (training provided)
• Help resolve day-to-day operational issues in a timely and professional manner
• Ensure all shipment information is updated and documented correctly

Requirements

• Strong communication and organizational skills
• Ability to multitask and work in a fast-paced environment
• Attention to detail and a problem-solving mindset
• Basic computer skills and the ability to learn new software quickly
• Previous logistics, dispatch, or customer support experience is a plus
• English proficiency required

Benefits

• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team