Virtual Customer Service Representative / Remote

Whizz is seeking a Virtual Customer Service Representative to support customers remotely via live video, helping with inquiries, troubleshooting, and sales to enhance customer experience and satisfaction.

Location: Colombia (Remote)

Responsibilities

• Assist customers through live video connection, guiding them, answering questions, and resolving service requests.
• Help new customers choose bikes, batteries, accessories, explain features, subscription plans, and assist with sign-up and payments.
• Support existing customers with subscription questions, payments, account issues, troubleshooting, and service requests.
• Provide clear, friendly communication, coordinate with internal teams, and build trust with the rider community.

Requirements

• Native or fluent Spanish
• Fluent English (C1 - C2 level)
• 2+ years of experience in customer support, sales, or call center roles
• Comfortable working on camera and assisting customers via live video
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using CRM systems and productivity tools
• High-speed internet connection, and headset

Additional Information

• Originally posted on Himalayas