Patient Care Coordinator-Bilingual Preferred

The Patient Care Coordinator role involves providing world-class customer service and managing referrals for medical goods and services, primarily in a healthcare setting. Bilingual skills are preferred.

Location: Not specified

Salary: $16.50- $17.00 per hour

Responsibilities

• Reaching out to patients to confirm demographic information, provide updates, and confirm delivery of goods or services.
• Communicating with vendor partners, claims adjusters, and nurse case managers about referrals.
• Procurement of vendor partners related to requested goods or services.
• Handling phone calls regarding referrals.
• Providing quotes for approval and following up to obtain written approval.
• Ensuring billing information is complete and moving referrals to billing.
• Processing referrals according to state regulations and workers' compensation guidelines.

Requirements

• High school diploma or GED.
• Two years of healthcare network and patient care scheduling experience or equivalent.
• Strong customer service and critical thinking skills.
• Self-starter with excellent communication skills.
• Proficient in Microsoft Office.
• Analytical, organizational, and interpersonal skills.
• Ability to create detailed reports and work in a team.

Benefits

• Comprehensive benefits including medical, dental, vision, 401k with matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, voluntary benefits.

Additional Information

• Requires credit security clearance via background credit check.
• Work environment includes computer use and travel as needed.
• Reasonable accommodations will be considered.
• Position may involve handling work-related stress, multiple priorities, and meeting deadlines.