Account Specialist - Change of Payee and Discharge

Public Consulting Group (PCG) is a leading public sector solutions firm that partners with health, education, and human services agencies to improve lives. They are seeking a dedicated Account Specialist to support youth transitioning from foster care, providing education, advocacy, and ongoing support.

Location: Remote

Salary: $52,000 - $62,000

Responsibilities

• Assist older foster youth and families in understanding federal benefit programs and eligibility requirements
• Educate youth and caregivers on how to manage, maintain, and protect benefits as youth transition from foster care
• Support youth and families through the representative payee process, including guidance on responsibilities and compliance
• Provide clear, accurate, and compassionate customer service to youth, families and caregivers
• Explain complex policies, processes, and financial information in a clear, easy-to-understand manner
• Serve as a trusted point of contact for questions related to benefits, transitions, and ongoing support needs
• Track individual caseload, documentation, and required timeframes to ensure timely and accurate service delivery
• Collaborate with internal teams and external stakeholders to support positive outcomes for youth and families

Requirements

• Experience with working in a customer service, benefits administration, case management, social services, or human services role
• Experience supporting youth, families, or vulnerable populations, particularly those involved with foster care, transition-age youth programs, or social service systems
• Demonstrated ability to explain complex policies, procedures, or financial information in a clear, patient, and easy-to-understand manner
• Strong organizational skills with the ability to manage a caseload, track deadlines, and meet required timeframes
• Proficiency with standard office software and databases (e.g., Microsoft Office, case management or benefits tracking systems)
• Excellent written and verbal communication skills with a strong emphasis on professional, accessibility and customer service
• Reliable, detail-oriented, and able to work independently while collaborating effectively with a team

Benefits

• Medical and dental care benefits
• 401k
• Paid time off (PTO)
• Parental leave
• Bereavement leave