Atención Al Cliente

Singularu, a young and ambitious jewelry brand with over 350 team members, is seeking a Customer Service representative to join their team in a hybrid work model. The role involves supporting customers through various channels, resolving issues, and enhancing their experience with the brand.

Location: Hybrid (unspecified location)

Responsibilities

• Manage customer inquiries, complaints, and incidents via email, phone, and chat, ensuring quick and empathetic responses.
• Process changes, returns, and order follow-ups to ensure customer satisfaction.
• Answer questions about products, availability, and order status with clear and accurate information.
• Manage and respond to product reviews to improve brand experience.
• Collaborate with the team to identify patterns of incidents and suggest process improvements.
• Use CRM tools to record and track all customer interactions.

Requirements

• Minimum 2-3 years of experience in customer service or similar roles.
• Excellent verbal and written communication skills in Spanish and English.
• Proficiency with CRM tools and platforms.

Benefits

• Hybrid work model with necessary equipment provided.
• Exclusive discount on jewelry.
• Flexible compensation plan.
• Young, dynamic environment with continuous learning.

Additional Information

• Valuable to have experience in e-commerce or retail.
• Knowledge of tools like Zendesk, Gorgias, Salesforce, or HubSpot.
• Experience managing incidents via email, phone, and chat simultaneously.
• Knowledge of German or other languages is a plus.
• Commitment to diversity and equal opportunities.