Bilingual Broker Support Administrator (English/French)

The Bilingual Broker Support Administrator role at Experior Financial Group involves providing exceptional customer support, fostering professional relationships, and improving processes within a financial services environment. It is ideal for candidates fluent in English and French with office administration experience.

Location: Canada

Salary: $56,160 - $60,000/yr CAD

Responsibilities

• Deliver exceptional customer support to agents, associations, and insurance carriers.
• Foster and sustain positive, professional relationships with agents, associations, and insurance providers.
• Respond to phone and email inquiries promptly and professionally.
• Undertake additional responsibilities related to the Broker Support role as assigned by your immediate manager.
• Propose enhancements for processes and technology to improve efficiency.
• Maintain and update the department’s process manual.

Requirements

• Previous experience in office administration is required.
• Professional proficiency in French and English is required.
• Capable of managing tight deadlines and multiple priorities effectively.
• Effective problem-solving and investigative skills.
• Reliable, trustworthy, proactive, with a keen sense of ownership and initiative.
• Exceptional verbal and written communication skills.
• Strong attention to detail and accuracy.
• Excellent time management and organizational abilities.
• Approachable and professional in delivering suboptimal information via in-person, phone, and email interactions.
• Strong computer skills with a capacity to learn new systems.
• Ability to handle stressful situations with a positive, proactive attitude.
• Must reside and be authorized to work in Canada.

Benefits

• Work-life balance with paid vacation and sick days.
• Competitive compensation.
• Comprehensive medical, dental, and vision benefits.
• Flexible work options.
• Career growth and development opportunities.
• Diverse team environment.
• Straight day shifts with no weekends.
• Company events and celebrations.
• Tuition reimbursement.
• Company-provided equipment.

Additional Information

• Experior Financial Group Inc. is a certified Great Place to Work 2025-2026.
• The position is currently open and vacant.
• The role offers an excellent opportunity for professional development and career advancement.