Customer Success Manager

Customer Success Manager at DataGrail responsible for onboarding, adoption, and long-term success of customers using the privacy platform, acting as a trusted advisor and advocate for customer needs.

Location: United States

Salary: $110,000—$140,000 USD

Responsibilities

• Own the customer journey from onboarding through long-term success and retention.
• Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
• Drive platform adoption and customer value by helping organizations operationalize privacy best practices.
• Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.
• Proactively monitor customer health, identify churn risks early, and drive resolution plans.
• Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.
• Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.
• Advocate for customer needs and share actionable feedback to help shape product improvements.

Requirements

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles.
• Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA.
• Experience working with privacy platforms or related technologies, including tools like DataGrail.
• Strong project management and problem-solving skills with the ability to manage multiple customer priorities.
• Ability to build trusted relationships with both technical and business stakeholders.
• Clear communication skills and confidence working with customer leadership teams.
• Ability to proactively identify customer risks, drive adoption, and improve customer outcomes.
• Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges.

Benefits

• Equity, health, dental & vision insurance plans.
• Remote-first working environment.
• 401k savings plan.
• Parental leave.
• Wellness benefits.
• Flexible time off.
• Paid holidays.
• Work from home stipend.

Additional Information

• The OTE compensation (salary + variable) range is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies.
• Benefits are subject to change.
• DataGrail is a leader in privacy compliance solutions, supporting regulations like GDPR and CPRA, with a focus on building customer trust and automating privacy workflows.