BPO Operations Manager

WorkNomads is seeking an experienced Operations Manager to establish and grow a new BPO operation for a new client, focusing on launching teams, process optimization, and client management.

Location: Remote

Responsibilities

• Build, launch, and scale a new BPO operation for a new client.
• Manage and motivate teams in a fast-changing environment.
• Coordinate across multiple functions remotely.
• Translate data insights into actionable strategies.

Requirements

• 5+ years of experience in BPO or contact center operations.
• Proven experience in launching new teams or client programs.
• Strong expertise in business process mapping and digital transformation in CX.
• Bachelor’s degree in Business, Management, or related field (or equivalent experience).
• Experience in project-based operational setups, transitions, or start-up operations.
• Strong people leadership skills.
• Understanding of KPIs, SLAs, quality frameworks, workforce planning.
• Excellent stakeholder management and client communication skills.
• Data-driven mindset.

Benefits

• Competitive salary and benefits package.
• Access to WorkNomads’ global community, co-working spaces, and events.
• A diverse, inclusive workplace.
• Personalized career development and growth opportunities.
• Opportunity to build from scratch and make a lasting impact.
• Ownership and decision-making power.
• Remote-first, international environment built on trust and autonomy.