Business Operations Analyst

TextUs is on a mission to revolutionize business communication through innovative, easy-to-use messaging tools that deliver measurable results. The company fosters a collaborative, data-driven culture focused on building the future of mobile-first, conversational engagement for businesses.

Location: Remote / Denver HQ

Salary: $70,000 - $85,000

Responsibilities

• Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization.
• Support the day-to-day administration and continuous improvement of our business systems, including CRM, ERP, marketing automation, and internal tools.
• Troubleshoot system issues, manage enhancement requests, and recommend process improvements that improve the employee experience.
• Help evaluate and implement new technologies and workflows as the company grows.
• Leverage AI-powered tools to improve documentation, reporting, workflow automation, or operational efficiency.
• Build, maintain, and improve dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams.
• Ensure business data remains accurate, organized, and actionable through ongoing data quality initiatives.
• Generate recurring and ad hoc reports that support business planning and decision-making.
• Support our CRM (Salesforce), ERP (NetSuite), marketing automation platform (HubSpot), and other business applications.
• Assist in maintaining integrations between core business systems to ensure reliable data flow and operational efficiency.
• Collaborate with internal stakeholders and external vendors to troubleshoot issues and identify opportunities for automation.
• Support onboarding and offboarding by ensuring employees have access to the appropriate business systems and documentation.
• Maintain internal documentation, process guides, and knowledge base resources.
• Deliver training and ongoing support to help employees effectively use business applications.

Requirements

• 3+ years of experience supporting business systems, revenue operations, sales operations, or business operations within a SaaS or technology company.
• Experience working with CRM platforms such as Salesforce; administrator experience is helpful but not the primary focus of the role.
• Familiarity with business applications such as HubSpot, NetSuite, or similar platforms.
• Exposure to system integrations or automation tools (Celigo, Zapier, Informatica, etc.) is a plus.
• Strong analytical skills with the ability to identify opportunities for process improvement.
• Comfortable working cross-functionally and translating business needs into practical solutions.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Curious, proactive, and excited to learn new systems and technologies.

Benefits

• Competitive pay
• Equity
• Health/Dental/Vision/Insurance
• 401K with company match
• Flex vacation policy
• Phone + Internet stipend
• Work from home stipend
• U.S remote first and headquartered in Colorado

Additional Information

• Job Type: Full time
• Compensation Range: $70,000 - $85,000
• Location: Remote / Denver HQ
• # of hires for this role: 1
• Target Start Date: 3 weeks from offer date
• Reporting to: Manager, Revenue Operations
• By submitting your resume for this role - you consent to communication via text and email