Care Advisor - Remote

Sharecare, a leading digital health company, is seeking a Care Advisor for its CareLinx platform. The role involves supporting families in finding and managing in-home caregivers, ensuring satisfaction, and maintaining relationships.

Location: Remote

Responsibilities

• Guide members on the caregiver search journey through relationship building and communication.
• Provide ongoing support after caregiver hire to maintain relationships and satisfaction.
• Document interactions accurately in CareLinx’s EHR system.
• Collaborate professionally with team members.
• Exhibit excellent verbal and written communication skills via phone, email, and text.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a productivity-based customer service role or call center environment, or a minimum of 2 years experience in customer service.
• Previous healthcare experience preferred.