Customer Success Manager Public Sector

Box is a leader in Intelligent Content Management, enabling organizations to collaborate, manage content, secure information, and transform workflows with AI. The company serves global clients and is headquartered in Redwood City, CA.

Location: Remote (US)

Salary: $100,000–$125,000 USD/yr

Responsibilities

• Own the post-sales relationship for a portfolio of enterprise customers, focusing on driving measurable business outcomes and long-term value realization
• Partner with customers to map and redesign critical workflows
• Translate customer goals into clear value hypotheses, success metrics, and practical AI solutions
• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement, and executive engagement
• Conduct strategic adoption business reviews that focus on outcomes, ROI, and future opportunities
• Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
• Partner cross-functionally with Sales, Product, Engineering, and Professional Services to serve as the voice of the customer, bringing insights on workflows, pain points, and AI opportunities to internal teams

Requirements

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Demonstrated ability to translate customer needs into practical solutions and business outcomes
• Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
• Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation, and expansion