Credit & Collections Specialist I - Remote

Labcorp is seeking a remote Credit and Collections Specialist to support the RCM Client AR & Customer Service Contact Center, focusing on reducing aging accounts receivable and handling customer outreach.

Location: Remote

Salary: $17.75 - $18.50/Hour

Responsibilities

• Follow SOP’s to reduce aging AR >60‑day balances
• Outreach to customers by phone, email, and/or letters
• Handle sensitive information in a confidential manner
• Prepare updates on account resolution for various levels of leadership
• Document all activities and attempts to reduce balances
• Prepare placement packages for outside attorneys for possible litigation
• Communicate via telephone with operations management, physicians, attorneys, and internal customers
• Utilize tools to obtain improved billing information
• Perform research and evaluation of complex projects/assignments to identify and measure financial implications
• Analyze and determine areas for process improvement and education

Requirements

• High School Diploma or GED equivalent
• Minimum 1 year of relevant work experience

Benefits

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan

Additional Information

• Application window closes 6/3/2026
• Work schedule: Monday - Friday; 8:00 AM - 5:00 PM EST; Potential flex time after training
• Must have internet download speed of at least 50 Mbps and equipment connected via Ethernet