Case Coordinator Family Supports

The Case Coordinator provides comprehensive assessments and develops care plans for clients with developmental disabilities, supporting client self-management and coordinating community and residential services.

Salary: $27–$28

Responsibilities

• Interpret and complete standardized assessment tools such as the interRAI CHA, supports Intensity Scale, Application for Developmental Services, or other assessment tools as appropriate.
• Complete client assessments using conversation based methodology.
• Develop and conduct a comprehensive therapeutic rapport.
• Identify and prioritize environmental risk for client’s health and safety.
• Develop a comprehensive care plan interpreting the Clinical Assessment Protocol and care planning.
• Facilitate access to client identified services ensuring navigation to appropriate resources.
• Make referrals to community and health resources as required.
• Consult with partners in care service plans with client consent.
• Monitor client progress and adjust care plans as required.
• Review client care plan expenditures and support clients to manage within the client care budget.
• Access and review assessments.
• Collect and report relevant data to Manager.
• Adhere to privacy policies and standards.
• Represent providers and community agencies professionally.
• Mediate and problem solve with multiple parties.
• Coordinate and provide Family Home support.
• Ensure referrals and support in emergency situations.
• Participate in screening and matching of new Family Home Providers.
• Promote VON’s goals and values.
• Ensure workplace safety and abide by policies.
• Collaborate with staff and external partners.
• Engage with program coordinators and managers.

Requirements

• University Degree or College Diploma in Health or Social Services field.
• Minimum of 3 years related experience in a home and community care organization or social services program including experience in case management.
• Experience in completing validated assessment tools.
• Broad knowledge of community resources.
• Knowledge and skills in assessment and maintaining proficiency.
• Experience working with volunteers and seniors is an asset.