Client Support Representative

SupplyCore is a federal contractor supporting the Department of Defense and GSA, providing products and services to support military, allies, and government customers worldwide.

Location: Japan

Responsibilities

• Drive growth of contract sales and service jobs through exceptional customer service and outreach.
• Manage and document communication, support, and problem resolution for customer contacts.
• Maintain expert knowledge of assigned contracts to educate customers on guidelines and restrictions.
• Use internal systems to manage order activity including placing orders, quotes, proof of delivery, and service requests.
• Collaborate internally with associates to deliver exceptional service.
• Source incidental service requirements.
• Assist sourcing team during high volume periods.

Requirements

• High School Diploma or GED, military training or relevant experience may be considered.
• 2 years’ experience in a customer service role, experience supporting government customers is helpful.
• Excellent written and verbal communication skills, bilingual in Japanese and English.
• Highly organized and meticulous, able to handle multiple tasks and meet deadlines.
• Ability to shift focus, prioritize independently, and review multiple contracts.
• Self-driven, proactive, accountable, and resourceful.
• Strong team-building skills and collaboration.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Benefits

• Equal Opportunity/Affirmative Action employer, consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age.

Additional Information

• Originally posted on Himalayas