Css Tssm Travel Technology Manager (Uk, Virtual, Europe)

The CSS TSSM Travel Technology Manager is responsible for assessing incidents, implementing solutions, and proactively identifying improvements in travel technology, primarily supporting customer-facing implementations and configuration changes.

Location: Remote (UK, Spain, Poland)

Responsibilities

• Conduct customer facing implementations of OBTs and other products
• Logically conduct assessments, replicate errors or test situations if possible
• Coordinate activities with a range of internal or external teams across various issues
• Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
• Demonstrate excellent customer service and develop customer-centric communication
• Support defined and agreed productivity targets
• Adopt constructive collaboration behavior within and outside the team

Requirements

• Advanced experience in the corporate travel industry
• Advanced experience in travel technology
• Basic project management experience
• Advanced administration knowledge of online booking tool (Concur, Cytric or other relevant tool)
• Commercial Support Experience
• Advanced experience in an international workspace
• Excellent written and verbal communication skills in English

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days
• A compensation package that includes mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated