Customer Service Rep - Tech Products (Seasonal, Remote)

The role is for a Seasonal Customer Service Representative working remotely, primarily assisting customers with tech products via inbound/outbound calls and internet support. It offers training, career growth, and a supportive, inclusive culture.

Location: USA, OH, Work-at-Home

Salary: $17.31/hr

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers complete purchases and provide post order support
• Persuade customers to purchase additional products and/or services
• Use product knowledge, build client relationships, and find new ways to retain customers
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Requirements

• 1+ year of customer service experience; 3+ years preferred (retail experience is a plus)
• Strong focus on building customer relationships
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

Benefits

• The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible U.S. employees include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it.
• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Work-from-home convenience.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and more.

Additional Information

• This is a seasonal, remote position in the USA, Ohio.
• The role involves sedentary work operating a computer, keyboard, telephone/headset, and/or other office equipment.
• The employer is an equal opportunity and affirmative action employer, promoting diversity and inclusion.
• Applicants must be legally authorized to work in the U.S. and reside in the U.S.
• The company may use AI tools in the recruitment process.