Customer Success Manager

Netsurit is a global Managed Services Provider helping businesses grow, innovate, and secure their operations through technology. They are seeking a Customer Success Manager to become a trusted advisor and transformation partner for clients investing in AI-driven business change.

Location: Remote (US)

Salary: $110,000–$120,000 + Performance Incentives

Responsibilities

• Own a portfolio of Innovate customers
• Build trusted executive-level relationships
• Act as the primary customer advocate
• Drive customer satisfaction and retention
• Coordinate and participate in AI Strategy Sprint engagements
• Help customers identify and prioritize AI opportunities
• Facilitate executive workshops
• Assist with roadmap and business case development
• Manage multiple concurrent customer engagements
• Coordinate with Netsurit's PMO office
• Drive accountability across internal and customer teams
• Escalate risks before they become issues
• Identify expansion opportunities
• Drive Secure AI adoption
• Support Build, Run, Operate, and Protect opportunities
• Contribute to renewals and customer growth
• Present to executives and leadership teams
• Communicate clearly and confidently
• Manage expectations professionally
• Navigate difficult conversations with diplomacy and firmness
• Gain exposure to ChatGPT, Claude, Gemini, Microsoft Copilot, Secure AI, Emerging AI platforms and tools

Requirements

• Experience in Customer Success, Digital Transformation, Program Management, Consulting, Strategic Account Management, Technology Services, AI Adoption Programs
• Experience in MSP, SaaS, Consulting, Microsoft, or AI-related environments is highly advantageous.

Benefits

• Work directly on AI transformation initiatives
• Accelerate your career growth
• Join a high-performance team
• Learn from experienced leaders
• Help shape the future of AI adoption in the mid-market
• Support the Dreams of the Doers